About
Highly accomplished Certified Scrum Product Owner and Data-driven Product Manager with over 5 years of progressive experience in scaling consumer products. Proven expertise in leveraging advanced analytics, user research, and agile methodologies to significantly enhance engagement, drive revenue growth, and improve operational efficiency. Adept at collaborating with global cross-functional teams, utilizing diverse CMS/CRM tools, and executing comprehensive end-to-end product strategies to deliver impactful solutions.
Work
Summary
Leading data-driven product initiatives to optimize customer experience and operational efficiency within a major banking group.
Highlights
Achieved a 40% reduction in customer complaints resolution time by deploying Generative AI and Large Language Models (LLMs) to mine customer feedback and deliver precise, data-driven insights.
Increased data documentation efficiency by 95% through the strategic leveraging of Llama2 (LLM) to extract knowledge from legacy SQL systems, significantly streamlining data accessibility.
Developed and executed the company's cloud data strategy, including a GCP migration blueprint, which improved query response times by 30% via a modern data warehouse implementation.
Summary
Analyzed digital service performance to drive adoption, optimize user experience, and ensure data compliance.
Highlights
Increased digital service adoption by 14% (monthly active users) through in-depth funnel analysis and the implementation of targeted UX enhancements.
Strengthened data-informed product strategy by meticulously defining product goals and Key Performance Indicators (KPIs) using a robust performance analytics framework, fostering close collaboration with cross-functional teams.
Improved data processing efficiency by 93% by implementing a cloud-based PII detection tool, ensuring compliance across 40+ digital services.
Summary
Drove product growth and user engagement through data analysis, strategic vision, and agile execution for customer-facing digital products.
Highlights
Achieved a 75% boost in organic lead acquisition by defining a strategic product vision and implementing a comprehensive roadmap for two customer-facing digital products, reaching over 180,000 monthly active users (MAU).
Led cross-functional teams through agile Scrum processes, including sprint planning and backlog refinement on Jira and Miro, ensuring a 95% high-quality and timely delivery of product features.
Drove a 60% uplift in website conversion rates, measured by A/B test results, by leveraging Google Analytics and Salesforce to segment users and refine product features.
Increased organic traffic by 105% Year-over-Year by executing a comprehensive SEO strategy across multiple websites, significantly enhancing discoverability and user acquisition.
Summary
Managed product development and optimization, focusing on digital customer journeys and data-driven decision-making.
Highlights
Generated over $5M in loan applications by optimizing digital customer journeys through user research, interviews, and data-driven enhancements.
Improved operational efficiency by 80% for analytics requests by automating data pipelines and deploying Power BI dashboards, facilitating data-informed decision-making.
Synthesized insights from stakeholder consultations into actionable Product Requirement Documents (PRDs), facilitating the release of three new features that drove a 35% increase in user retention and a 17% rise in customer acquisition.
Education
Languages
English
Fluent
Hindi
Native
Skills
Technical Skills
JIRA, Confluence, Google Analytics, BigQuery, SQL, Python, Power BI, A/B Testing.
Technical Skills
WordPress, Mailchimp, Mixpanel, Tag Manager, Wireframing.
Functional Skills
Agile Software Development and Methodologies, User Research, Business Analysis, Digital Product Strategy.
Functional Skills
Text Mining, UI/UX Design.